Privacy Policy

We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data when you use our budget allocation methods and financial education services.

Information We Collect

At IgniteChannelX, we collect information to provide you with effective budget allocation education and personalized financial guidance. Here's what we gather and why:

Personal Information

Name, email address, phone number, and location details when you register for our courses or contact us directly.

Financial Learning Data

Your progress through our budget allocation courses, quiz results, and learning preferences to customize your experience.

Technical Information

Device information, IP address, browser type, and website usage patterns to improve our platform performance.

Communication Records

Messages you send us through our contact forms, support tickets, and any feedback you provide about our services.

Important: We never collect sensitive financial account information like bank account numbers, credit card details, or investment portfolio specifics. Our focus is purely educational.

How We Use Your Information

Your information helps us deliver relevant financial education and improve your learning experience. We use your data for:

  • Course Delivery: Providing access to our budget allocation methods training and tracking your progress through different modules
  • Personalization: Customizing content recommendations based on your learning style and areas of interest
  • Communication: Sending course updates, educational newsletters, and responding to your questions about our services
  • Platform Improvement: Analyzing how users interact with our content to enhance the learning experience
  • Legal Compliance: Meeting our obligations under Thai data protection laws and maintaining accurate records
  • Quality Assurance: Monitoring course effectiveness and gathering feedback to refine our educational materials

We process your information based on legitimate educational interests, your consent, and compliance with applicable Thai regulations. You can withdraw consent for marketing communications at any time.

Data Sharing and Third Parties

We're selective about who we work with and never sell your personal information. Here's how we may share your data:

Service Providers We Work With:

Educational Platform Partners: Course hosting services and learning management systems that help deliver our content
Communication Tools: Email service providers for sending course materials and newsletters
Analytics Services: Website analytics tools to understand how our platform performs and where we can improve
Payment Processors: Secure payment handling for course enrollment fees

All third parties we work with must meet strict data protection standards and can only use your information for the specific services they provide to us. We don't share data for their marketing purposes.

We may disclose information if required by Thai law enforcement or regulatory authorities, but we'll notify you unless legally prohibited from doing so.

Your Rights and Control

Under Thai data protection laws, you have significant control over your personal information. Here's what you can do:

Your Data Rights Include:

Access Your Data: Request a copy of all personal information we hold about you, including course progress and communication history
Correct Inaccuracies: Update any incorrect or outdated information in your profile or learning records
Delete Information: Request removal of your data, though we may need to retain some records for legal or educational continuity purposes
Limit Processing: Restrict how we use your information while maintaining access to essential course features
Data Portability: Receive your learning progress and profile information in a format you can use elsewhere

To exercise these rights, contact us using the information below. We'll respond within 30 days and verify your identity before processing any requests. If you're not satisfied with our response, you can file a complaint with Thailand's Personal Data Protection Committee.

Data Security and Retention

We take data security seriously and use multiple layers of protection to keep your information safe:

  • Encryption: All data transmission uses SSL/TLS encryption, and sensitive information is encrypted at rest
  • Access Controls: Only authorized staff can access personal data, and all access is logged and monitored
  • Regular Security Audits: We conduct quarterly security reviews and update our systems to address emerging threats
  • Secure Infrastructure: Our servers are hosted in certified data centers with 24/7 physical and network security
  • Staff Training: All team members receive regular privacy and security training

Data Retention: We keep your course progress and profile information for 5 years after your last activity to support ongoing learning. Communication records are retained for 3 years. You can request earlier deletion, though this may affect your ability to resume courses.

If we experience a data breach that could affect you, we'll notify you within 72 hours along with steps you can take to protect yourself.

International Transfers and Cookies

While IgniteChannelX operates in Thailand, some of our service providers are located internationally. When we transfer data outside Thailand, we ensure appropriate safeguards are in place through:

  • Adequacy decisions recognizing equivalent data protection standards
  • Standard contractual clauses approved by Thai authorities
  • Certification schemes that demonstrate compliance with privacy requirements

Cookie Usage: Our website uses essential cookies to maintain your login session and remember your learning preferences. We also use analytics cookies to understand how our platform is used, but you can disable these through your browser settings without affecting core functionality.

We don't use tracking cookies for advertising purposes, and we never share cookie data with advertising networks.

Updates and Contact Information

We review this privacy policy annually and update it when we make significant changes to our data practices. When updates occur, we'll notify active users via email and post the changes on our website.

Previous versions of this policy are available upon request if you need to reference earlier terms.

Questions or Concerns? We're here to help you understand how we protect your privacy. Our team typically responds to privacy inquiries within 2 business days.

Contact Our Privacy Team

IgniteChannelX Privacy Officer

หลังก๋วยเตี๋ยวไก่ใกล้เจ๊ง 50/210 หมู่ 1 สุรศักดิ์
Si Racha District, Chon Buri 20110, Thailand

Phone: +66 76 321 896

Email: [email protected]

Privacy Inquiries: [email protected]

This Privacy Policy was last updated on January 15, 2025